A perfect Service! Straightforward friendly crew. Thanks.
A gorgeous airport that is privately-owned, so it’s super clean, has free water, has 2 small shops, and friendly staff who let you go out of the airport if you want to grab coffee outside. The staff at both cafes were super friendly and warm! And the ambiance of this airport is very nice.
The office is a bit remote & difficult to find. Once found the personal service was excellent. Before visiting the office in El Nido we tried 20 times & spent a lot of time trying to book tickets on-line, but the system keeps hanging up right before payment. Swift Air would benefit if they get this obvious problem solved & allow people to buy tickets with credit card on-line.
Absolute rubbish when it comes down to customer service. Arrived to the airport 40 mins before the flight in a tiny airport (El Nido). The staff would not check us in and requested us to rebook to another flight and even made us pay the price differrence... Avoid when you have a choice!
ALERT: DO BOT BOOK WITH THIS COMPANY. I have been trying to change a booking to another date for weeks now. You cannot do it online so you are at the mercy of a customer service that doesn’t pick up the phone and doesn’t answer emails.
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