We stayed for 5 nights and it was a big mistake. The only thing Dolarog Beach Resort has to offer is the quiet beach and spectacular views of the nearby islands. We booked the duplex beachfront cottage, which turned out to be old, shabby, dark, and had a few cockroaches, flies, and aunts in attendance. The A/C didn't work in one of our 2 rooms, so our son was moved to a Garden Villa. We decided to pay significantly more to also move to another Garden Villa, which is far bigger and cleaner. Service is by far the worst we've seen in our years of traveling around the world. The staff was friendly but work shy, and clearly received no training for what guests who are willing to pay this level of price point expect. For every drink order we made, none was delivered correctly. Food quality was outright insulting. For a place that is run by an Italian, even the pasta was tasteless. Breakfast was a painful experience, with hardly any food and drink available, and there was always something missing that guests had to chase the staff around asking for (forks, knives, coffee cups, etc.) The resort is very inconveniently far from town. The golf cart ride is free only from the resort to the paved road. They charge USD5 for each ride into town, which added up fast since we needed to make 1-2 trips into town every day for tours and restaurants. If you are looking for a pleasant place to stay in El Nido, this is NOT the one.
So peaceful and beautiful! The staff is so helpful and friendly. Clean and comfortable. Stunning view. Vanilla beach, and sunset point, with its beach bars and DJs, is only a 15 minutes walk down the beach but it's a different, tranquil life here. Breakfast is amazing as is all the food. Tons of cozy nooks for a coffee or beer. IMPORTANT: During the day, there's a free golf cart shuttle in and out to the main road, but there's a small fee after 5pm. No boat needed! The beach is beautiful, with turtles swimming by, but it's shallow. There's a big salt water pool with loungers and fresh water showers for cooling off though. The cheapest rooms are NOT bungalows despite some confusing photos. That said they are huge and clean with powerful AC. If you want a bungalow, you need to confirm. The wine room is too hot so stick with drinks that can handle the heat.
Mixed Experience in a Paradise Setting Ambiance: The hotel's tranquil location creates a relaxing atmosphere, and the clean beach with a picturesque view of the surrounding islands is breathtaking. Facilities: The cottages are impeccably clean, and the room service meets basic requirements. Fortunately, there were no issues with power or missing Wi-Fi. The only drawback was the improved water pressure in the showers. Service: Unfortunately, the service provided by the staff was disappointing. The 2-hour wait for breakfast was unacceptable, and even then, half of the order was often missing or ignored despite repeated complaints. Some breakfast options were not available. It seems that having a Filipino spouse is necessary for proper service. It is advisable to skip the hotel breakfast and look for another local option.
Dolarog is set on a beautiful part of El Nido, a 15-20 minute walk down the beach to Las Cabañas. We were in a beach front villa which was well put together and had a great view over the ocean and to sunset each night. The villas are quiet, spacious and well equipped. The resort itself has lots of space, a decent size restaurant, a beautiful jetty into the water, and a refreshing salt water pool. If this place was an airbnb (and a little cheaper) I’d give it five stars. Unfortunately, the service is terrible, enough to really affect your stay. They forgot to pick us up from the airport (the buggy then broke down in the middle of nowhere), they charged us for multiple items we didn’t have, breakfast was always late, they wouldn’t clean our rooms, it would take five staff to figure out any requests and so on. You have to ask three or four times for anything to get done. It seemed like the staff had literally started that week and had no idea what they were doing. A beautiful place but incredibly frustrating to stay at.
Arrived at the hotel on the 24/12 after having an issue on my booking. The hotel was blaming booking and booking was put the fault on the hotel. There I have been well received by the staff but when I have asked for some explanation on my booking the asked the manager or supervisor Miss Key to come. Starting to try and have good chat to understand the from where the problem occurred she was only telling it is what take it or live and YOU ARE FREE to go. Coming from UAE 15h trip with my family to get treat in this way. So I have spent only a night Instead of 4 and get back to a small villa front beach at Al Nido. The hotel is good, confortable villa and really quiet. The access is very hard you can’t get there only with the hotel’s car so outside of the hours available (7 to 17.00) it is challenging to move out.
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