El Nido Beach Hotel

5313 C. Hama, Barangay Buena Suerte, El Nido, Palawan, Philippines

About El Nido Beach Hotel

4.3 / 5

from reviews

    Naomi Kroll
    -
    January 01, 2023

    It was okay. Very budget. We asked for a double bed for our honeymoon and got two singles push together. The towels had marks on them. The bathroom walls were dirty (they need a good scrub). But the staff were lovely and very attentive. The breakfast buffet had lots of options. It's only a 5 minute walk to the best restaurants in town.

    Belle Islao (whereisdonna)
    -
    September 03, 2022

    Our room is facing the beach area, however something smellt is coming out of our bathroom. Bathrooms are not well maintained. But the bedroom is awesome as it has glass doors and walls we can clearly see the view outside. Staff are nice and very helpful.

    George Leeman
    -
    November 23, 2022

    I feel blatantly stolen from and disrespected. I booked on Agoda, the "standard room" is ground floor and you see eye to eye with everyone walking on the beach, making it undesirable for my as I wanted the room for the view. So I booked the move expensive "deluxe sea view" as it was on the second floor and showed a private balcony, which made it worth paying more. After arriving they brought me to the ground floor with no private balcony and proceeded to spend 15 minutes telling me that it did not matter what the pictures showed on Agoda and they would not be providing me that room in the pictures I booked, as it was fully booked. I asked them "well what can we do? as I want the room I booked?" and the older woman at the front desk continued to tell me (progressively more dismissively and rudely for a room that I paid over $80 a night for, without breakfast included, tho it is only $75 with free breakfast if you just walk in) that the pictures do not matter, and I would not be refunded or get the room I booked, because the ground floor without the private balcony and having both beach goers and people working there walk feet away from my glass door and looking in at me and my partner was "just as good". They then offered me the cheaper "standard room" without any discount or credit for breakfast, and I told them I would solve it with Agoda. After speaking to the Agoda agent they called the hotel with me on the other line, and told me that "the hotel staff has told us that there are no balconies on their deluxe sea view room". I asked them to simply check the website, and they verified that I did indeed receive the wrong room, and apologized profusely on behalf of the hotel, but told me they could only give me a 10% credit on my booking. I then had to call my credit card and ask to dispute the charge and only have me over pay for the 1 night in the room I didnt book. I consider it blatant theft, I would not recommend trusting a relaxing vacsation here given how rude and dismissive and dishonest I feel the staff was, even going as far as to seemingly give false information to Agoda to try to keep my money for a room I didn't book. I moved out the next day and paid $82 for a room I didn't want that was significantly cheaper to book. Horrible experience, and it left me with a struggle to find another room on the spot in high season where everyone else was able to plan ahead and get the best rooms, tho thankfully I succeeded.. it was not easy.

    Shelby Alvarez
    -
    July 04, 2022

    A great hotel to book. My only complaint, which is out of their control, is the noise level. This area tends to be "party central"! To some, that is a good thing, but for me, only a distraction. I came to El Nido to snorkel and explore...NOT party. No big deal, but the room was comfortable and the staff very kind.

    Rom Kumar
    -
    January 06, 2023

    Great location!

    El Nido Beach Hotel

    Our Address

    5313 C. Hama, Barangay Buena Suerte, El Nido, Palawan, Philippines

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