We had a birthday party catered and hosted by reef strand. Everything was perfect. Owner and workers provided excellent service. Would definitely recommend.
Good for relaxing, and friendly staff
love it super nice and sobrang sulit excellent customer service and very friendly environment
One of the worst hotels I’ve ever been to. As first they are called beach resort but there is no proper beach, is just rocks. The customer service is very bad. For example: - the housekeeping asked us to give them our room keys to be able to clean the room, I though was weird but accepted. Then after 4h (13h) of being out, the room was not clean. - when we went to ask for our keys back another person in the hotel asked us if we could wait 5min as the housekeeping were on the lunch break. This was fine, then we asked them to bring us some pool towels to chill while we were waiting, and the lady responded to us we needed to wait 15min to have towels as now she needed give priority to a food order she just received for the bar. -The staff was always trying to upsell you with their tours and services. Conditions of the hotel: - The WC and shower area stinks - Bed is not comfortable and could barely sleep more than 4h per day. - There are ants in the room - AC works poorly - breakfast was not good
Be extremely cautious about this resort as they penalize you before getting to the resort. In modern days when all retail and service industry are careful about their image for some odd reasons, these guys don’t care much. If you make a mistake about your booking, they charge your card and they have no mercy even if you calm them within minutes of your booking. Such ppl are untrustworthy and only after your money. You have responsibilities towards yourself, your country and your bank. Therefore, before booking with this resort, be super careful. Happy to know them before I go to their resort. Don’t trust the stars here as these people hire trolls to write good reviews. That’s how scammers are. And one question from google review!!! Why with so many negative reviews, they’re still on 4.1?!!!!
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