Love Frangipani. We were lucky to have found Frangipani. I love that it's small and only has 7 rooms. The food is good. The location is awesome. The accommodation is fantastic! We were able to kayak from the beach to nearby Papaya Island and Seven Commandos. I hope to be able to return soon.
Run, don’t walk to stay at Frangipani El Nido. It’s a beautiful, quiet boutique hotel. Since they only have a few suites, we felt we received personalized attention from the staff and were well taken care of. The staff are kind and ready to assist with booking tours or other activities you’d like to do in El Nido. The hotel is well located and an easy tricycle ride from El Nido town and Vanilla Beach. Another plus from the hotel is that they will do airport pick up and drop off. The rooms are also clean and relaxing and feature local products.
Arrived at 4 pm and the room wasn't ready. This, after I was messaged asking what time I would arrive and made felt I was made to rush to check in to my room. They should have told me that the room wasn't ready. Also, after a few days and it was time to move to a different hotel, they would not let me leave because they insisted that I leave my ID with them for my motorcycle that I had rented. Mind you, I wasn't told that I would need to leave my ID initially when I rented the motorcycle in the first place and they had all my information from checking in to their hotel already. I did not want to leave my ID because they were charging me 600 pesos when they were being charged by the motorcycle owner 400 pesos. I knew I would need my ID to ride to a different motorcycle rental to secure the lower 400 peso price. Then, I would ride back with my ID to Frangipani and drop off the motorcycle I had initially rented. I kept trying to tell this to the front desk lady but she seemed to be hard of understanding. She was on the other line with her manager at the time who insisted she didn't want to talk to me. This is my second time staying here and the problem is always the same. The first time, I understood they were starting back up from the pandemic and there was bound to be some issues. This time, 4 months later, it's inexcusable. And holding me hostage is criminal. This could easily be one of the better boutique style hotels in the area, but unfortunately the customer service is horrible.
Amazing hotel, friendly and accommodating staff, great food and great location! It’s nicely located not too close from the main town and not too far from the beach clubs of Las Cabañas. This hotel sits right at the front of the beach and provided Internet, hot & cold water, aircon and breakfast. We had a spacious room that had a romantic and cosy feel completed with a lovely view of the lush pool. Our stay was peaceful and our space always kept clean. I’ll miss having breakfast with a view at Cala restaurant which was just a few steps from our room. Can’t imagine staying anywhere else! Don’t forget to say hi to White 🐶
Like what happened to many others, Frangipani took our money and they never reimbursed us. Let me tell you, this is a very unethical way to handle your business. We received numerous reassurances, and a letter promising that as soon as they reopen, they would pay us back. We understood the situation and never pressured them while they where closed. There aren't many excuses now. They never paid us back and when I call, they seem to be making fun of the situation. Please beware. If there is another lockdown and you have a reservation, they will most likely keep your money. THINK TWICE before booking at Frangipani.
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