Matinloc Resort El Nido

Matinloc Island, Brgy, El Nido, Palawan, Philippines

About Matinloc Resort El Nido

4.3 / 5

from reviews

    Elizabeth Boone
    January 04, 2023

    We stayed in this hotel at the end of December 2022. This was the most expensive hotel on our honeymoon and we expected great things. The only good thing about Matinloc was our room… but we paid through the nose for it. We had previously stayed at Cauayan hotel where you were made to feel very special with fantastic accommodation, service and food. Unfortunately Matinloc is rundown. The rooms at the top of the hill are derelict and the stairs leading up to them are unsafe but no cordoned off. The wooden boards are broken and some stair cases only attach on one side. There is a fair amount of waste in the sea and most of the coral has sadly died so the snorkelling isn’t good. We took a kayak to the next bay where the coral is better. We did not swim in the pools because they were dirty and the hazard sign on the ladder didn’t really create the ambience you would expect from such an expensive hotel. The food is poor and over priced and the service is terrible. The staff are friendly so it’s not their fault. However there appears to be no management and they are under staffed. We decided to go to El Nido to get a better meal. We were informed there was a boat leaving at 1pm and returning at 5pm so we went to nice local restaurants for lunch and brought food back for supper which we enjoyed. We were not told we would be charged for the ride into town and were billed for it at checkout. Overall I felt totally ripped off and although the room was good I was hugely disappointed by this hotel.

    Born to travel
    October 03, 2022

    The resort is located in one of the most beautiful private islands of El Nido! The place is unbelievable, perfect to relax and forget of everything! Snorkeling direct from the beach is a bonus.

    Jonah Mondia
    August 28, 2022

    This Resort has it all, a paradise! Amazing view, clean and safe rooms, good food and ambiance esp the vege salad in fruit dressing. Yumm! The staff are friendly, accommodating and helpful, (Hi Jed!) My Boy enjoyed his birthday! ❤️❤️❤️

    Victoria Hoang
    January 05, 2023

    I would like to share my terrible experience in this hotel that I had this new year 22-23 so you understand what you are paying for and don’t overpay for this hotel We came here with a big family of 6. Our family came from US, Vietnam, Paris to celebrate New Year together and my brother was planning to propose So we booked this hotel, since it was advertised as luxury private island resort We paid in total 550-750$/night per each room, so we expected the level of service of a 5 star. 1) Welcome: we were greeted at the airport and brought in an old van to learn that we have to wait 1.5 hour till the boat will take us to the hotel. Driver took us to a cheap fish restaurant where the seats were wooden and very uncomfortable. After 16 hours of travelling just a nightmare 2) After good 2.5 hour we finally get to check in, where we were served some canned juice as a welcome drink and briefed about breakfast in a group with other boat passengers, like in a cheap bus tour 3) Luggage was delivered after 2.5 hours, when it was already dark so we could not go to the beach or pool. 4) Rooms: The rooms are very old, I had a feeling that this once used to be a luxury hotel somewhere in 2000s. Now it definitely needed a renovation. All furniture is old, grandmothers’ curtains, some windows have a blurring screen film hiding away splendid view. It seemed the hotel tried to take these films, but failed and left lot of glue, where flies would stick to. Disgusting scene. No welcome fruit, no fragrance, no light, the curtains shut, you enter in a dark room and have to open everything by yourself The villa, which is the most expensive ( 750$/night) completely lacking privacy. All the windows look either to the restaurant, either into a wall, no vegetation around villa, just some grass, so can see your neighbor. Whole stay we were obliged to close all curtains. The front window, that supposed to have its own garden and look to the sea, actually looks straight onto public beach. 5) Housekeeping: quality of cleaning is 3 star, no turndown service, no everyday cleaning or even changing water. 6) Food and Beverage - All guest had to obligatory purchase the New Year Buffet, it was included in the price. It was the worse NY buffet I ever had. Very poor choice, no fresh juice, only some canned mango juice, some kind of badly made sushi, pasta and chicken. Horrible honestly, it is very cheap. - Breakfast supposed to start at 8am (very late for me, since I wake up at 6) actually only started at 8:30, I guess after New Year eve everyone was partying., again some sugar water, no desert or pastry station. NO COFFEE!!!! For coffe they only had capsule coffee, so no real espresso or cappuccino could be made. No one offered tea either, had to request. - Lunch was even worse. Not mentioning that the choice is like in a cheap run by amateur hotel, each of our main dishes had only 50 gr of meat. The chicken curry litteraly had 4 pieces of chicken. No one would clean tables, we ate surrounded by 5 dirty tables that stayed like that for 1 hour. - No Bar, so after dinner you are just locked on a private island with no entertainment whatsoever We are not extremely picky and I would tolerate this, if I was paying 70$ for a family run 3 star hotel. But when you are paying around 2000$ for 3 rooms/ night, this was definitely what we did not expect. And since I was really upset for my brother, who wanted to make this hotel a place where he would propose, I went to talk to general manager. To share my thoughts, maybe influence them to improve and maybe he would make me feel better. He listened to me, agreed to every single comment, apologized and told me he would come back with solution and ask his owner for a discount, since I felt robed, when not receiving the service in coherence with the price. Can you imagine, that the General Manager never came back to me until the date we checked out. No discount, no offering some apology , nothing THIS IS JUST SHOCKING

    Jeconiah Buzon
    January 14, 2023

    good experience to this resort! me and my hubby are able to go out and try diving and the spa is great as well really relaxing!

    Matinloc Resort El Nido

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