About Matinloc Resort El Nido
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Matinloc Island, Brgy, El Nido, Palawan, Philippines
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I would give 5 star to this beautiful paradise. Despite other's comments I think the food is great here. We stayed in Matinloc resort for 3 nights and we tried different foods for lunch and dinner. All of them were reasonably good. The fruits and vegetables were fresh. There are lots of activities such as kayaking and snorkelling during the day and at night they have dart, foozball, and table tennis. Very friendly and accommodating staff. All and all we enjoyed it a lot and we will come back for sure.
This is a really tough review to write. First of all this property is in THE most beautiful setting I think I have ever seen in my life. The grounds are beautiful and we'll kept. The airport pick up, shuttle, boat and welcome were a great first impression. The check in/front desk was so-so. The villa was absolutely beautiful. Upon arriving we tried to book a boat tour (as described on the very first section of the front page of the website. We were told they didn't have any right now. We were absolutely dumbfounded as that is the whole reason anyone travels to El Nido. We then had to waste countless hours online trying to get something lined up ourselves but it was brutal as the resort had VERY limited boat times to take us into El Nido to catch any of the tours. It was incredibly frustrating and not what was advertised when booking. Our only option was a private boat tour that was 5 times more expensive. Then after booking it the hotel insisted on charging us an extra $2000 pesos to allow the tour boat to pick us up there (which was the only option). We then went to dinner in the beautiful dining room. They had all the doors open so there were lots of wasps, hornets, and countless flies and mosquitoes on us, the table and food. The service was incredibly bad, one of the two meals was inedible and the waitstaff never returned after delivering our meal there were only two other tables/guests there. The website boast fine dining, a master chef and exquisite food. It is anything but that. Only paper mini cocktail Napkins, self serve plastic water bottles and a table cloth with holes. We were even given a plate with ants crawling on it. The next morning we were disappointed to find no breakfast buffet as they advertise and an incredibly long wait to get our meal which left only 5 minutes to eat to catch our tour boat. The in hoom hot water took between 15-30 minutes to work each morning. Unfortunately I would not be able to recommend this resort which is a shame because the place is amazing but the many service issues and almost impossible accessability ruins the experience. For the price it's DEFINITELY not worth it.
We had a nice stay at Matinloc. However, considering the price we paid - the rooms are very outdated. We had a broken window with ants coming in etc. and when we informed the staff of the hotel they simply told us that it was to be expected. The hotel was not at full capacity so they should have simply upgraded us or moved us to a different room. However, the Beach itself is beautiful and it is a nice area to kayak. I would not spend more than 2 days here since the boat to el Nido is very expensive and everything is expensive. We even had hair in our food in the restaurant twice - Two nights in a row and were “compensated” with an ice cream..
We thought we'd be there for 4 days, but we ended up fleeing on the 2nd day. Too many restrictions, terrible service, and the food was a disaster. We decided to try the BBQ they advertised in a photo, but they served everything differently and cold. The boat that takes you to the island has only two schedules, and if you want to leave at a different time, you have to pay $180 USD, as long as it's before 5 pm! They just say 'sorry, sorry' for everything, but they don't solve anything! The geography of the place is beautiful, like all the beaches in the Philippines, but the hotel doesn't deserve even a single star.
Great experience at this resort! It’s a great place for peace and relaxation. The beach is amazing with some great snorkelling! They let you kayak to a close sandbar which feels like your own private beach! The staff is amazing and go above and beyond! The rooms are a bit older but very large with comfortable beds and clean! There is no alcohol at the resort but everyone was aware and brought their own alcohol if they wanted to drink. To get of the boat might be a bit problematic if you have disability or ability issues. The food is good but more basic we had a great experience and thought it was worth the price especially at peak season in El nido! We waited to get back into el nido centre to do our tours though as they were a bit more expensive at this place! We would stay here again and would recommend the place! Also the staff is just so amazing and go above and beyond!