Franswa residence,Calitang, El Nido, Palawan, Philippines


3.9 / 5

from reviews

    Monica Nguyen
    December 15, 2023

    Stay away from this place. Full on construction. It’s definitely going to go on for another 6 months or so. We’re a family of 4. We’re only here for 2 nights. We’re very upset that they gave us a room with construction going on our roof. Banging noise from early in the morning. No consideration for their guests. To think rooms here are 4 times more expensive then the other hotels in nacpan. Very greedy & dishonest of them to think it’s all right to offer room like this to guests.

    Mica MM
    March 08, 2023

    My brother’s family and I stayed here. They came all the way from Canada to get a vacation in Palawan. Location: Nice because it’s beach front and not crowded. 15-20mins away from El Nido town, so if you want to dine out or just experience the busy/night life in town, you’ll have to rent either a motorcycle 400php for a day (applicable if youre a solo or couple traveller), tricycle offered to us was 2000php back and fort, as well as van for 4000php. Which is too much for us. There was an ongoing construction of a bridge going to hotel btw, so it’s muddy. Hotel: their theme is Castles. they have big rooms and beds, spacious bathroom. But there was ongoing constructions happening just outside our room, which was noisy. There was another guest who actually complained about it because it was not disclosed in the pictures. Service: this disappointed us the most. Our food is included in the booking, but that doesnt mean that we’ll get our meals 2hrs every time. We were told that their meats’ still frozen so they have to thaw it first. Which is surprising since they have lots of guests. There was also a time that we just asked for a grilled fish and porkchop so that it’ll be easier to cook, but again they took 2hrs to serve it. Yet, we got an uncooked grilled fish and a god knows what kind of filipino pork steak. When asked why they served pork steak instead of grilled, theyre response was, “well you asked for all grilled, we decided that its better to make pork steak for a change”. Like what the heck? I still have a lot to say about their poor poor poor, extremely infuriating service. Seriously. but just to share also, they cancelled our day2 tour just bcos the other guest who joined us before cancelled. But they didnt ask us or double checked if want to cancel even though we had clear agreement with the tour guide that we’re sure to go since it’s what we came for and the nxt day we’re off to puerto princesa already. We just stayed in the hotel the whole day. As compensation they agreed to pay 500php for the van so we can go to the town which was unacceptable. My nephew was so upset he cried. The staff lacks so much training. The owners didnt even had the decency to face the complaints and hid in the identity of just being one of the employees. Their nice place would never make me come back here. I highly recommend to avoid this place. Our stay was hellish.

    James shrik
    March 27, 2023

    SUPERB Super nice & efficient staff. The room are clean, luxurious with plenty of space and comfortable .Super nice beach . Far from city center of El Nido (+/- 45min), so better to stay on site once you're there. Great location directly on the beach front. Beach is big enough and clean. Was definitely nice experience to try this kind of accommodation. it was a really unique experience on a beautiful beach. definitely recommend, even for just a few nights. Over all ..It was a memorable experienced.

    Dani B
    December 18, 2022

    The rooms and service is most excellent. Has AC and beds are comfortable. The place is quite a walk away from other Restaurants/stores, place is very peaceful. Special mention to Manilyn, She helped us a lot and was very friendly and informative. Absolutely excellent service!

    Stephanie Mariposa
    March 26, 2023

    Me And my whole family were very happy to stayed in this resort.Quite, friendly Staff , breakfast is included which is good for us . beautiful sunset and garden. The design is very unique.


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    Franswa residence,Calitang, El Nido, Palawan, Philippines

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