RicGem Place El Nido Palawan

59HR+FJQ, Barangay Buena Suerte, El Nido, 5313 Palawan, Philippines

About RicGem Place El Nido Palawan

3.7 / 5

from reviews

    November 14, 2017

    Very good value for money and good and friendly service. I found this place in TripAdvisor and just walked in. It's around 5 minutes walking distance from the beach. There was a room available for a discounted rate because it was Low Season. I booked three nights. The room was small but had everything what I needed. It was clean but it needed a deep clean in my opinion. The bed was not so comfortable but I had a good sleep. With the staff you can book tours. There's also a laundry service but I was not so happy with it because my laundry was not 100% clean. All in all it is a good place to stay for a good value and I would come again. Normally I would rate with 4 stars but I want to give one more star for Jester! He is very professional, helpful and friendly. Thank you for the free lift to the bus station!

    Rylanne Ballad
    February 26, 2020

    This place provides a bad customer service. Staffs here don’t even smile but instead they give you a look or they frown when you ask them to do something. Second, wifi is VERY POOR they need to improve this. Third, there’s no enough water for everyone who’s staying here. I was taking a shower and I had to wait for atleast 30 minutes just for the water to get back. They don’t have a back up plan when there’s no more water. This shows how poor their service is. Last night they let people drink, have a party and create loud noises in the hotel lobby. It was around 11pm at night when most of the guest were sleeping. I believe that the people who were drinking was part of their basketball team or something. This shows how unprofessional and how poor their customer service. Never again!

    Claire Coulthard
    April 25, 2019

    Okay for budget accommodation. Rooms are okay but have paper thin walls, you will hear your neighbours through them. Toilet/shower smelt like pee when we arrived. Bed sheets are too small for the beds. The bed was surprisingly comfortable though! I was constantly confused by the attitude of the staff they certainly don’t do service with a smile and often you feel like you’re just in their way and annoying them, for even the politest of requests. WiFi is very temperamental but when you can connect to it is good.

    Philipp Bornheimer
    January 12, 2017

    We were here in an organized group. The rooms in the building opposite the reception in the first floor seem to be OK. We also occupied the rooms D and E right next to the reception. In there it smells of mold and smoke. Nothing anyone could and should tolerate. On the second night, we could transfer to room 2 which is on the ground floor in the building opposite the reception. It also smelled of molds in there but not as strong. However, the room has a hot shower which most rooms do not seem to have. The breakfast is included in the room rate. Filipono style: rice, egg, meat. Not good, not bad. It always took them a long time to serve the breakfast, maybe since the hotel was fully booked and because they don't have a good process in taking orders and monitoring which customers have been served and not. They have a big common area in front of rooms 1-3. To sum it all up, don't check in or book before you have checked the rooms here since they are of different qualities and you might not be able to transfer rooms since the hotel caters to big groups and might be full most of the time. There are plenty of other options around.

    Nguyễn Đặng Đức
    December 07, 2017

    I stayed here for 2 night (30.11 & 1.12) and went on tour C with Ricgem Place. I have to say that the hotel staffs are extremely friendly and nice. 10/10 would visit again. They also own a boat (or a few boats?), and do their own tours, so the price is better than other agency, I believe. The boat, masks & snorkels are new and good quality. The tour guide & boat captain are really nice - I love them, especially the good old captain - look like a good grandpa to me. The rooms are okay. A little small, but clean & have hot water & air con. Not a luxury room, but you get what you pay for; and this is El Nido, not Las Vegas.

    RicGem Place El Nido Palawan

    Our Address

    59HR+FJQ, Barangay Buena Suerte, El Nido, 5313 Palawan, Philippines

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