Suites by Eco Hotel

Barangay Buena Suerte, El Nido, Palawan, Philippines

About Suites by Eco Hotel

3.8 / 5

from reviews

    Alessia Vecera
    -
    February 12, 2023

    HORROR!ALPTRAUM!I don't know where to start. This hotel should be closed ! It is a shame that it is still allowed to call itself over hotel! We had a booking of 5 days, but had to leave already after 2 days, because it was no longer bearable! There was already on the first day no WLAN. After several complaints came the excuse, in the morning it works better than in the evening, but that's just how it is. Actually, it was also in the hotel description, daily room cleaning. This was also not done. When we went to the front desk to note another mistake, the excuse came. We have lost your room key. You have to leave us your key, otherwise we can't clean the room. I see, can't you have the key made up ? Can't you let us know when you arrive ? Unfortunately the list of complaint goes on! There were since arrival within these 2 days 10 power outages that sometimes went for several hours. It was very hot. On that point, my partner and I contracted gastroenteritis like some tourists in El Nido. The staff did nothing, neither brought us water, nor made sure that the electricity works to use the air conditioning, because it is unbearable with high fever, at 30 degrees. We went back to reception with high fever and gastrointestinal, this time the excuse was. Yes that happens sometimes, just go to the shade! Instead of helping people who are sick, they had zero humanity in them to help two guests! Another point: due to gastrointestinal we unfortunately had to vomit often, the toilet clogged every time! Here we had to go back to the reception every time. The hotel has not kept everything it promises and the worst of all was this incompetent, unfriendly, inhuman staff. Never in my I was so humiliated as in this hotel. Spitting in your own vomit because no help was given. Finally came the best: we booked a new hotel because we had to get out as soon as possible, at 35 degrees in a room where neither toilet, air conditioning or anything else works. The transfer from the new hotel was waiting for us at the reception and asked for us. The hotel replied that they did not know us. They knew we were suffering in the heat waiting for our transfer. If evil has a name, it is ECO SUITES HOTEL. The hotel did not even accommodate us with a room change, payment anything else. These employees treated us like animals on the street! Please, no one should enter this hotel again. The cheek was still that Booking has tried it every time after our complaints to contact the hotel. No one answered the phone, although all employees were sitting outside and not working! Shame on you for this inhumane associative behavior. People who are sick abroad not to help, not to accommodate, no water nothing to offer.

    kenneth joseph Santos
    -
    April 29, 2023

    My room was comfortable, i loved it that it had a fan on the ceiling. The mattress was firm but comfortable. Did not try the breakfast because there was too much meat around for my taste. I will recommend this to my family and friends

    Rodolfo Aquino Jr
    -
    April 29, 2023

    Suites by Eco Hotel is a sustainable and eco-friendly hotel located in a prime location. The hotel offers comfortable and well-furnished suites with modern amenities, excellent facilities, and a commitment to sustainability. The staff is friendly, and the on-site restaurant serves delicious meals. It's an ideal choice for travelers looking for a sustainable and luxurious stay.

    eshel levor
    -
    January 23, 2023

    Best value for money, small room but very clean with comfortable bed and good shower. The staff are very nice but it feels that the managment still has some improvements to do and to gain expirience so the guest won't be hustled. The breakfast must be improved- bring an extra cooker so there wont be such a long queue for eggs, especially as it the only thing to eat (no one eats the cooked meat dishes so why you still serve them?). Bring some vegetables and soy milk.

    Marina Valle
    -
    January 30, 2023

    As usual in the Philippines, professionals from the tourism industry are kind and helpful. But at this property, I must thank Melanie, from frontdesk, as she was beyond attentive and kind. I was seasick and got food poisoned in a boat trip (this wasn't only me, I've spoken to other tourists that had different agencies and it happens a lot, watch out, don't eat meat) , and felt really bad when coming back to my room. Melanie brought me crackers and tea, I'll never forget this gesture. She also managed to book me a private transfer on the previous night. THANK YOU so much.

    Suites by Eco Hotel

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    Barangay Buena Suerte, El Nido, Palawan, Philippines

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